Meet the Team – Nate

This week we’ll be getting inside the head of Nate, our Client Services Training Manager.

What is your official job title here at Brain Host?

Training & Quality Assurance Manager of the Client Services Department.

What are your responsibilities within that role?

I’m the nerd that teaches the other nerds how to do things. I take care of technical issues that come up among my team. I’m responsible for identifying and creating new training initiatives, putting together training procedures for upcoming products and services, and managing our Quality Assurance team. They audit representative performance and make sure that the products and services that we are about to launch will work smoothly for the customer. They are also responsible for internal processes such as our order and client management systems.

What has been your favorite memory at Brain Host?

My favorite memory was our off site fun day when we hit 50,000 customers. We played whirly ball and went to the Winking Lizard for dinner. It was a great chance to get to know everyone in the department. I also enjoyed the chance I had to grill out for St. Jude Children’s Hospital this past summer when we were fundraising. For my birthday, I came into work to find my desk literally drowning in balloons. There were hundreds of them! They were Saran-wrapped together to make a wall to hold them all together. I think we had balloons floating around the office for weeks afterwards. I’m pretty sure the cleaning crew hated us!

What sets Brain Host’s Customer Support team apart from everyone else?

Me! No, seriously, I think it’s our upbeat attitude. There are many call centers where the atmosphere is just not conducive to fun having, but here the happiness of our employees is one of our top priorities! I’m working on getting a hot tub at each desk, still trying to work on that whole electrical danger thing though…

What did you do before Brain Host, and what made you decide to join the Brain Host team?

Before Brain Host I worked at a major jewelry company, and I was a Floor Monitor in their 30-day collection department. I have been with Brain Host since March, and have loved every day! I made the decision to transition to Brain Host because of the potential I saw in the company, and the fun/energetic atmosphere fostered here at Brain Host. I work with some of the best people in the business, and I’m thankful for the chance I have to work with and learn from them.

What is the most challenging aspect of your job?

One of my favorite things about my job is also the most challenging, and that is the constant change. We work in a very fast paced industry, technology improves daily and there is always something to learn! But I never shy away from a challenge.

What is one thing that people would be surprised to know about you?

I’ve never drank alcohol in my life and I’m 23 years old. I’ve been a member of The Church of Jesus Christ of Latter-day Saints my entire life, and a part of my religion is committing to not consuming potentially addictive substances such as coffee, tea, alcohol, tobacco, drugs, etc. Although I am a big fan of Mountain Dew! Still not sure how to rationalize that one.

What do you like to do in spare time you find?

I like to rock climb. I go rock climbing at Kendall Cliffs in northern Ohio. I have been in a couple of mountain biking competitions. I love to golf and swim, basically anything outdoors.

How did you get into mountain biking and rock climbing?

My brother-in-law introduced me to mountain biking. We went to a 24 hour competition in Loudonville, Ohio a couple years back and since then I’ve entered myself in competitions.  As for rock climbing, I grew up out west. Our house was right on the edge of the mountains in North Ogden, so growing up, I would always hike up the side of the mountain, and for me part of the hiking was rocking climbing. Funny story: When I moved to Ohio, a friend of mine asked me if I wanted to go hiking. I asked where because I didn’t see any mountains, I was so confused. He meant through the forest and it was funny because that’s not what hiking is to me. When I would hike in the mountains in Utah, it involved a larger element of danger, and was much more treacherous.

When did you move to Ohio?

We moved here when I was fourteen to be closer to my mom’s family.

What is your one achievement that makes you the most proud?

I’m an Eagle Scout. It was something I always had as a goal. My family always encouraged it, especially my older brother. He had stopped going to scouts before he got his Eagle and always regretted it. I made it my goal to become an Eagle Scout for him. My Eagle Scout project was a handicapped accessibility and awareness survey of 200 stores and businesses in downtown Wooster. It was a great experience to work with the mayor and other members of the community to make a difference. I earned my Eagle at age 17.

If you could travel to anywhere in the world, where would it be?

New Zealand. I’ve always wanted to go there. They have a little bit of everything. Mountains, rainforests, beaches. I feel like it would be the best place to live.

What are the top three things to do on your bucket list?

I want to learn how to fly an airplane, I want to go sky diving, and I want to swim with sharks.

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Category: Meet the Team